Store Policies

Returns and Exchanges

We want you to be happy with your purchase. If for any reason you are unsatisfied with your order, you may return any item for a full refund, less shipping, within 30 days of purchase. Apparel purchases must be returned in new, unworn, unwashed condition, with all tags still attached, in the original packaging. Hard good purchases must be returned in new, unused condition, along with all of the original packaging. Email us at Sales@Michiganderstore.com with your information and a brief explanation so we may process your request and issue an RMA ID number.

Refunds

All returned merchandise must be received by Michiganderstore.com LLC prior to receiving a refund. All returns must be accompanied by an RMA ID number. Once your returned item is received and inspected (usually within 72 hours of receipt), your refund will be processed.

Exchanges

All authorized exchange orders will be processed by Michiganderstore.com LLC upon receiving and inspection of the original merchandise. Any price differential will be processed at this time and the replacement merchandise will be shipped via USPS Priority Mail at no charge to the customer only if the exchange and replacement was due to an error of Michiganderstore.com LLC. If the customer prefers to have the new merchandise shipped immediately, a new order will be created for the replacement merchandise and payment will need to be made in full. Once the exchanged merchandise is received and inspected, the original purchase will be refunded. Please indicate this preference in your email.

Damaged Items

Please inspect your order upon delivery. If your merchandise arrives damaged, please contact us at 734-464-2100. Damaged items must be reported within 3 days of receipt. We will pay the return shipping costs and send out a replacement.

Out of Stock, Back Order Items

Our real-time inventory system should prevent you from adding an out of stock to your cart. However, there are rare occasions when items sell so quickly, an item goes out of stock before the system can identify it as unavailable. If this happens, you will be notified via telephone or email, depending on the contact information you provided, to discuss possible solutions. We can hold your order in full until the out-of-stock item becomes available, arrange for a substitute item, split the order into multiple shipments, or we can refund the item and ship any remaining items contained in the order. We strive to contact customers by the next business day from the date the order was placed to inform them of the inventory discrepancy.

Shipping Time

Most orders for in-stock items ship within five business days. Once the order has shipped, your estimated time of arrival will be determined by your selected method of shipping, your zip code and local delivery guidelines.

International customers

Unfortunately, we are not able to ship outside of the USA at this time.